DEVICE & HOW-TO'S
What is the device used for?
The AUXO Roamer is a vaporizer designed for use with prefilled Roamer Concentrate Capsules, which are sold separately.
Where do I purchase Roamer Concentrate Capsules?
Visit the Roamer device page on the AUXO website for information on where to purchase Roamer Capsules or check out the store locator on the AUXO App to find stores that stock them. As updates may not be immediately available on the website or app, feel free to contact us directly for the latest information!
How do I use the device?
- Place your Roamer Concentrate Capsule into the device.
- Tap the button 5 times in quick succession.
- Hold the button for 2 seconds to enter its 6-second preheat preparation mode.
- Inhale from the mouthpiece while holding the button.
Caution:
- To avoid leaks and burns, do NOT tilt the device at a large angle during your session.
- Do NOT touch the glass on the mouthpiece before it cools down to room temperature.
For more details, please finish reading this page or refer to the User Manual.
Do I need to load concentrates or clean the oven?
No, you don’t! The Capsules are disposable, and there is no concentrate loading necessary. No need for tools or oven cleaning/maintenance like many other conventional vaporizers.
How do I turn on/off the device?
Tap the button on the device 5 times in quick succession to turn the device on or off.
How do I heat up the device?
Hold the button on the device for 2 seconds, and the device will heat up for 6 seconds before it is ready for use. The LED indicator light will turn to a steady yellow when preheating finishes.
Are there any adjustable heat settings?
Yes! Choose between Potency Mode, Balance Mode, or Flavor Mode via the AUXO App.
- Potency Mode = Strongest effects in an instant
- Balance Mode = A happy medium between Potency and Flavor
- Flavor Mode = More flavorful and smoother hits
How do I know if the device is heating without any concentrate in the Capsule?
If there is no concentrate left in a capsule and you heat the device up anyway (commonly known as “dry heating”), the LED indicator lights will blink yellow continuously while you are holding the button. To avoid causing harm to yourself and the device, release the button immediately once alerted to stop the heating cycle.
Note: The dry heat detection function will only activate if a Capsule is empty and remains connected to the device. Dry heat detection will no longer activate 2 minutes after each Capsule’s initial use to ensure you are able to finish the concentrate within as desired. Please make sure to use a new Capsule for a full standard session without disconnection to reactivate the dry heat detection function.
How do I know when my session is over?
A standard session lasts for 2 minutes. Depending on your personal consumption habits, there may be leftover concentrate after your session, or you may finish all of the concentrate just before your session ends!.
When your session ends, the device will revert to standby mode in which the LED indicator lights will turn to a steady white.
Why does the device stop heating while I’m inhaling?
As a safety precaution, you can only draw from the device for a maximum of 10 seconds. To take another hit, simply hold the button again.
Can I detach the Capsule from the device during use?
AUXO does not recommend disconnecting the Capsule during use. However, if the Capsule is disconnected temporarily but reconnected to the device within 10 seconds, your session will be resumed. When the disconnection lasts for over 10 seconds, the device will go into standby mode.
How do I charge the device and how long does it take?
To charge the device, connect one end of the USB-C charging cable to your device and the other end to a power adapter. A full charge takes approximately 1.5 hours via a 5V 1A standard power adapter.
Can I use the device while charging?
Due to safety precautions, the device cannot be used while charging.
How do I check the battery level?
Tap the button 2 times to check the current battery level.
- Full = All lights (blink 1x)
- Ample = Two lights (blink 1x)
- Low = One light (blinks 1x)
- Needs Charging = One light (blinks 5x)
AUXO APPS
Where can I download the AUXO App?
If you are on iOS, download the “All-On Browser” app on the App Store. If you are on Android, download the “AUXO Connect” app on the Google Play Store. You can also find the download links here.
Can I use the device without the AUXO App?
Yes, you can easily operate the device without having to use the AUXO App. However, AUXO recommends using the App if you are a true connoisseur and want to experience the differences between Potency Mode, Balance Mode, and Flavor Mode.
How do I connect my device to the AUXO App?
For first-time paring
- Turn on Bluetooth on your phone and place the device near your phone.
- When the device is found, select accordingly.
- Tap the device’s button to confirm its connection.
After your first successful pairing, your app will automatically connect to the device when Bluetooth is enabled.
If you encounter an unsuccessful connection, restart the app, reset your Bluetooth, and try connecting again.
I’m having difficulty pairing the device with my phone.
If you're having trouble pairing your device with your phone, please ensure the following:
- Your AUXO App is up to date.
- Your device is turned on (restart if necessary).
- The Bluetooth on your phone is turned on.
- The device is near your phone (as close as possible).
- If on Android, your location services are enabled (mandated by Android).
Can I view my activity?
Yes, you can view your historical activity on the “Data” page, including the amount of time you have used the device, your capsule consumption, and more. If you can’t access this page, please make sure the “Data” function is enabled in your “Account Information”. This is an optional feature, and the performance of the device is not affected by enabling or disabling it.
I can’t log in, help!
On the “Login” page, tap “Forgot password” and enter your email address to reset your password. Then, you will receive an email to reset your password.
If you don’t reeive the email, make sure that the email address you input is correct, or check your junk/spam folder, as your email provider may have flagged it as such.
Still not able to log in? Contact us via email at support@auxo-official.com, we can help!
TROUBLESHOOTING AND WARRANTY
My device won’t charge.
Try plugging the charging cable into a different USB port or power adapter or charging it with another USB-C cable. If it still fails to charge, send us an email at support@auxo-official.com and we will help you address the issue.
My device won’t produce any vapor.
If the device won’t produce vapor, confirm that the device has enough charge left to operate, and ensure your Capsule is placed perfectly into the device.
If it still doesn’t work, email us at support@auxo-official.com with a description of the issue as well as images and/or videos of the device including its overall appearance, the USB port, and the connection slot. We will look into your report and offer you the best solution possible.
Why did my device turn off automatically?
- If no activity is detected for 10 minutes or longer, the device will turn off automatically.
- If the surface temperature of the device is over 118°F (48°C), overheat protection will be activated and the device will stop working. New sessions will be enabled after a 6-minute break or when the device cools back down under the threshold.
- If the battery runs out of power, one LED light will blink 5 times and the device will turn off immediately.
About the AUXO Limited Warranty
AUXO provides a limited warranty on Roamer devices purchased from the AUXO official website and authorized retailers against defects in materials and/or workmanship under normal use for a 1-year period from the date of purchase. Other accessories not aforementioned are not covered under the limited warranty.
In order to keep this limited warranty in effect, the product must have been handled and used as prescribed in the instructions accompanying this warranty. AUXO warrants only to the original purchaser of the product and the limited warranty is nontransferable. The limited warranty does not apply to products sold by any unauthorized third-party retailers.
What’s NOT covered under the warranty
This warranty does not apply to certain situations and conditions, including but not limited to:
- Any AUXO product sold by an unofficial AUXO website or unauthorized offline store(s).
- Damage(s) caused by accident, abuse, misuse, negligence, flood, fire, earthquake, or other external causes.
- Damage(s) caused by the device being exposed to or coming in contact with moisture (e.g., liquids, water, rain, extreme humidity, unusually heavy perspiration, or other moisture), or extreme thermal or environmental conditions (e.g., sand, food, dirt or similar substances).
- Damage(s) caused by operating the device outside the permitted or intended use as prescribed in the user manual.
- Damage(s) caused by modifications to alter functionality or capability.
- Cosmetic damage occurring through wear and tear, including but not limited to scratches, dents, and broken plastic on ports.
- Any device where the serial number has been tampered with, erased or obscured, or is not genuine.
- Normal performance degradation of batteries. (Please contact AUXO Customer Support for more information on battery degradation.)
- Any other attachments and accessories available for purchase separately.
Where can I find the serial number?
You can find the serial number on the back of the device.
